Customer Success Manager

We're looking for a Customer Success Manager to be a part of our great team. We are only at the beginning of our journey so you will have the possibility to shape the role.

Kind is a communication and data sharing app tailored for healthcare providers and recurrent patients. The app is GDPR compliant and enables healthcare professionals and patients to enjoy the benefits of modern communication using messaging, images/video, digital health forms and files in a secure environment. With our technology, we empower people to improve their health and quality of life. Be part of the digital healthcare revolution! 

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Our headquarter is located in Malmö but we're growing remotely internationally, with great co-workers already in Polen, Sri-Lanka, Brazil, Serbia, Romania, Spain and the UK. This is your chance to work in a meaningful company that encourages personal development and celebrates diversity. We value grit and a can-do attitude; there is a long, fun and challenging journey ahead of us. You are brave enough to set high goals and then work passionately to achieve them. Last, but not least, we think that you believe that by working together we will achieve greater things than by working alone. At Kind we care about each other and the world around us. Expect to have fun and learn new things every day.

 

 

We are looking for a Customer Success Manager to be a part of our great product team.

 

What's in it for you:

  • The chance to be a part of the journey of building the future of healthcare
  • Amazing, friendly, smart colleagues from all over the world
  • The opportunity to grow and learn from knowledgeable co-workers and cross-collaboration across departments


Qualifications/ Who you are. 

  • 3-5 years of experience in customer service or customer success position 
  • 2 year + of experience as a customer success manager leading a team. 
  • Fluent in English. 
  • Experience in the Saas or IT industry
  • Experience working with brand image and promoting value through customer experience
  • You are proactive in your approach and solution focused in cross selling and upselling
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills is a plus
  • You understand aggregated data and proactively turn it into relevant use cases to discuss with the customer
  • Experience in managing a diverse group and training each according to company standards
  • Team player with the ability to build internal relationships at all levels
  • Experience analyzing and optimizing the existing processes in the Customer Success department
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.


  • Fluent in Swedish, Spanish and/or Portuguese is a BIG PLUS. 


What you´ll be doing:

  • Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
  • Establish clear retention goals and process milestones for the customers and employees to work toward.
  •  Responsible for creating policies and procedures that optimize the customer experience. 
  • Together with team,  Assist customers as needed.
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
  • Creating training courses and educational materials for other members of the department
  • Liaising between customer needs and development (tech) team, be integral to all initiatives by product and customer success team (ad hoc duties).
  •  Together with HR, recruitment and onboarding of new employees.



Does this sound like you? Great! Join us - We are KIND.

 

Or, know someone who would be a perfect fit? Let them know!

Djäknegatan 5
211 35 Malmö Directions View page

Remote or Malmö

Djäknegatan 5
211 35 Malmö Directions View page

We succeed as a team or we fail as a team

At Kind we encourage our team members to reach out when they need help, to ask questions and to express their own opinions and ideas. It doesn’t matter what your title is, we succeed as a team or we fail as a team.

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